Inside the Motor Ombudsman: rights, rejections and reprievals - pictures

<p class="p1"><span class="s1">Legal eagle&nbsp;Gasson and her adjudicators use all the information on each case to cast judgement.</span></p>

<span class="s1">“I often tell my adjudicators that there isn’t a right or wrong answer, but some answers are fairer than others” –&nbsp;</span><span class="s1">Natasha Gasson,&nbsp;</span><span class="s1">Motor Ombudsman.</span>

<p class="p1"><span class="s1">If a customer isn’t happy with the adjudicator’s verdict, they can go to Gasson to get a final say – and she can often overturn a finding.</span></p>

<p class="p1"><span class="s1">“You get a feel for people and can have a gut instinct, but it’s the facts that ultimately determine the outcome”&nbsp;<span class="s1">–&nbsp;</span><span class="s1">Natasha Gasson,&nbsp;</span><span cla